Tandem Diabetes Care

Overview

Tandem Diabetes Care (Tandem), a San Diego–based innovator in insulin delivery technology focused on improving daily diabetes management, engaged InGen beginning in 2016 for ongoing Sitefinity support, upgrades, and custom web solutions. The initial engagement to support Tandem's Sitefinity installation expanded into a long-term partnership spanning multiple feature enhancements and system improvements.

The Challenge

Tandem's web presence operated on Sitefinity but required ongoing technical support and modernization to maintain stability and extend functionality. Key needs included:

• Reliable support and upgrade services for an existing Sitefinity installation
• Custom development to support evolving business requirements
• Maintenance of microsites and modular components
• Implementation of multilingual capabilities and navigation enhancements
• Responsive resolution of issues as they arise in a high-velocity environment

The Solution

InGen delivered continuous support services, custom widgets, and feature improvements to extend Tandem's web platform and address its evolving needs.

Ongoing Sitefinity Support & Upgrades

InGen provided routine support and upgrades to Tandem's Sitefinity CMS installation, ensuring the platform remained current with security patches and performance improvements.

Custom Feature Development

Beyond support, InGen built targeted enhancements to improve content management and user experience:

• Notification bar development for site-wide messaging
• Microsite creation for provider content segments
• Migration of legacy widgets into updated Sitefinity frameworks
• Custom widget development to support Tandem's unique content models
• Implementation of multilingual navigation with dropdown menu support
• Custom header and advanced navigation menu items to improve UI/UX

Strengthened Partnership

The relationship evolved beyond standard support as InGen became the go-to technical partner for problem resolution, feature requests, and ongoing CMS strategy.

Solution Benefits

The engagement delivered value through:

• Stable CMS operations — Proactive support and upgrades reduced risk and ensured ongoing uptime.
• Enhanced web capabilities — Custom widgets and navigation improvements expanded Tandem's digital feature set.
• Reduced editorial friction — Tailored tools enabled Tandem teams to manage content more efficiently.
• Long-term technical partnership — InGen provided continuity as Tandem's digital needs evolved.

Results

Tandem benefited from an enduring partnership with InGen that delivered reliable Sitefinity support, responsive development, and a suite of custom enhancements tailored to its healthcare technology audience. By addressing both routine support and strategic development needs, the relationship strengthened Tandem's web platform over time.